Terms of Service

The OffshoreTrainer platform, mobile applications, training curriculum, and related digital services (collectively, the “Service”) are operated and provided by Yggdrasil D.O.O., a limited liability company incorporated under the laws of Montenegro.

All training modules, Dynamic Load Factor (DAF) estimators, sling tension tools, wave and environmental status displays, and practice materials are provided strictly for educational aid and theoretical understanding. They do not supersede statutory industry standards, certified marine warranty survey requirements, vessel-specific operations manuals, or the statutory regulations of competent maritime authorities (including, but not limited to, LOLER, API RP 2D, DNV, NORSOK, and national flag-state rules).

Users remain solely responsible for ensuring that all lifting activities, crane operations, rigging plans, and crew assignments are independently verified by qualified, certified, and competent personnel in accordance with applicable safety laws.

To access certain features of the Service—including practice assessments, exam simulations, personal training history, and document storage—you may be required to create a user account. You agree to provide accurate, current, and complete information and to keep your credentials confidential. You are solely responsible for all activity conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent transactions, attempt unauthorized system access, or compromise platform integrity.

Certain premium training features are available through a paid subscription (“OffshoreTrainer Pro”). The currently applicable subscription tiers and pricing are:

Manual & Promotional Entitlements: Pro entitlements granted administratively, via promotional codes, or as trial access do not renew automatically and terminate without charge upon reaching their expiration date.

OffshoreTrainer distributes services through multiple authorized channels, each governed by its respective Merchant of Record (MoR) who legally processes transactions, collects applicable sales tax/VAT, and issues invoices:

Platform Operator Role: Yggdrasil D.O.O. operates the platform, maintains curriculum content, and provides technical support. We do not directly store or process sensitive payment card numbers on our infrastructure.

Cross-channel access: Web and iOS purchases are separate billing relationships managed by Dodo Payments and Apple respectively. If you use the same OffshoreTrainer account, we will apply any verified entitlement available for that account; billing, cancellation, refunds, and receipts remain managed in the channel where the purchase was made. If an entitlement does not appear after signing in, contact support with the purchase email and receipt.

You may cancel your recurring subscription at any time without fees or penalties. Cancellation takes effect at the end of the current paid billing cycle:

Subscription management must stay in the original purchase channel: use the Dodo customer portal for web purchases and Apple ID Subscriptions for iOS purchases. Cancelling in one channel does not cancel a separate subscription purchased in the other channel.

If you are a consumer residing in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), you possess a statutory right to withdraw from distance contracts within fourteen (14) days without providing a reason, subject to statutory digital content rules:

OffshoreTrainer offers the standalone professional digital publication “Offshore Crane and Lifting Operations” by Igor Okunev (EPUB ISBN: 978-9911-643-01-8).

We are committed to fair, lawful, and transparent billing. Our refund policies reflect the distinct characteristics of our services:

• Pro Subscriptions: Consumers in eligible jurisdictions may exercise statutory 14-day withdrawal from the initial transaction date. Subsequent cancellations take effect at the conclusion of the paid billing cycle without voluntary mid-cycle refunds.
• EPUB Publications: Supplied immediately upon express consent and waiver of withdrawal; final sale with no voluntary change-of-mind refunds.
• Defective Content or Billing Errors: If you experience duplicate billing, an unauthorized charge, a corrupted file, or an unfulfilled delivery, refund requests are evaluated and processed promptly.

Before initiating a credit card chargeback, we encourage you to contact us at info@yggdrasil-doo.me so that our team can address the issue directly.

The Platform may provide links or references to third-party employers, offshore crewing agencies, industry job postings, or educational resources. These links are provided solely as a service to maritime professionals. Yggdrasil D.O.O. does not control, endorse, or guarantee third-party job listings, employment conditions, or hiring outcomes, and accepts no responsibility for transactions or disputes between users and third-party employers.

All contents of the Platform—including curriculum text, practice assessment questions, simulator interfaces, illustrations, software code, calculation engines, and publication manuscripts—are the proprietary intellectual property of Yggdrasil D.O.O. and are protected by international copyright, trademark, and intellectual property conventions.

Purchasing a subscription or digital publication grants a personal, non-exclusive, non-transferable, revocable license for individual professional study. You may not reproduce, redistribute, decompile, scrape, republish, resell, or commercially exploit any platform materials without prior written consent from Yggdrasil D.O.O..

While we strive to provide reliable and uninterrupted service, the Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Yggdrasil D.O.O. disclaims all warranties, express or implied, including fitness for a particular purpose or operational accuracy.

In no event shall Yggdrasil D.O.O., its directors, employees, or contractors be liable for any indirect, punitive, special, incidental, or consequential damages (including operational downtime, lost charter fees, cargo damage, equipment damage, or business interruption) arising from or relating to your use of or inability to use the Platform.

We may update these Terms to reflect operational, legal, security, or technical changes. We will post the revised version with a new effective date and, where a change is material, provide reasonable advance notice by email or a prominent notice on the Platform. Your continued use after the effective date means the revised Terms apply, except where mandatory law requires a different form of consent.

These Terms of Service shall be governed by and construed in accordance with the substantive laws of Montenegro, without regard to conflict-of-law principles. However, if you are a consumer residing in the European Union or other jurisdictions with mandatory consumer protection legislation, you additionally benefit from the mandatory statutory protection rules of your country of residence.

Amicable Settlement & Inquiries: In the event of any question, claim, or dispute arising out of or in connection with these Terms, users are encouraged to contact Yggdrasil D.O.O. directly at info@yggdrasil-doo.me. If an amicable solution cannot be reached, disputes may be submitted to competent national consumer protection authorities or the courts having jurisdiction.